Updates from May 9, 2022
What's new in this release
- Minor bug fixes
- Display optimization on mobile devices
- SLA – Contract records and assignment rules.
- Team – default assignee assignment
- Asset groups – assets can now be assigned to multiple groups at once
- Asset groups – new asset group type: Group by type.
- Dashboard – the Asset status chart now shows the Out of operation asset status
Service level agreement (SLA) contract records
You can now record individual service level agreements, known as SLAs, in the application. SLA rules can be defined for recorded contracts. An SLA rule lets you define time attributes such as response time, resolution time, and operating hours. For individual work request or inspection types, the application lets you configure automatic assignment to maintenance teams.